TERMS OF SALE
Last updated: 21 September 2026
1. Seller
This online shop is operated by Nacha Wongkitloedphatthana, trading as HORNBILL, 7/3 Moo 4, Koh Chang, Koh Chang District, Trat 23170, Thailand. Email: info@hornbillshop.com. Telephone: 093-558-1660.
2. Scope
These terms apply to purchases made through the HORNBILL online shop. Mandatory consumer rights under Thai law remain unaffected.
3. Products and prices
Product descriptions, available sizes, colours and prices are shown on the relevant product page. Prices are stated in Thai baht. Screen settings and lighting may cause minor colour differences. Shipping charges and any other applicable charge are shown before the order is completed. If an obvious pricing or product-information error occurs, we will contact you before processing the order.
4. Orders and availability
Submitting an order is a request to purchase the selected products. An automated acknowledgement confirms receipt of the order but does not override stock availability or payment requirements. We may decline or cancel an order before shipment if the product is unavailable, payment cannot be confirmed, the information supplied is incomplete, or fraud is reasonably suspected. Any payment already received for a cancelled order will be refunded.
5. Payment
Payment may be made by the methods displayed during checkout or in the order information, including bank transfer where available. Please use the correct order reference. An order may remain pending until payment has been confirmed.
6. Delivery
Delivery charges, areas and estimated times are described on our Shipping & Delivery page. Delivery dates are estimates unless expressly agreed otherwise. Please provide a complete and correct delivery address and telephone number.
7. Cancellations, returns and refunds
Your cancellation, exchange, return and refund options are described on our Returns, Exchanges & Refunds page. Nothing in these terms excludes rights that cannot lawfully be excluded.
8. Defective, damaged or incorrect products
Please contact us promptly at info@hornbillshop.com with your order number and clear photographs. We will assess the issue and provide a remedy required by applicable law, which may include replacement, repair, price reduction or refund as appropriate.
9. Customer responsibilities
You are responsible for providing accurate order, contact and delivery information and for following reasonable product-care instructions. You must not misuse the website, attempt unauthorised access or place fraudulent orders.
10. Intellectual property
The HORNBILL name, logos, product artwork, photographs and website content may not be copied, reproduced or used commercially without permission, except where permitted by law.
11. Liability
We do not exclude or limit liability where doing so would be unlawful. To the extent permitted by law, we are not responsible for indirect loss that was not reasonably foreseeable when the order was placed, or for delay caused solely by events outside our reasonable control. This does not affect remedies for defective products or other mandatory consumer rights.
12. Personal data
Personal data is handled as described in our Privacy Notice.
13. Governing law and complaints
These terms are governed by Thai law. Please contact us first so we can try to resolve a complaint. Consumers may also contact the Office of the Consumer Protection Board (OCPB) or another competent authority and may use any court or remedy available under applicable law.
14. Changes
The terms applying to an order are those published when the order is placed. We may update these terms for future orders.