PRIVACY NOTICE
Last updated: 21 September 2026
1. Who is responsible for your personal data?
The data controller for this online shop is Nacha Wongkitloedphatthana, trading as HORNBILL, 7/3 Moo 4, Koh Chang, Koh Chang District, Trat 23170, Thailand. Contact: info@hornbillshop.com, telephone 093-558-1660.
2. What data do we collect?
Depending on how you use the shop, we may collect your name, delivery and billing address, telephone number, email address, order and payment-status information, products purchased, messages, returns and support history, account information, and technical data generated when you use the website, such as device, browser, IP address, cookies and log data.
We do not need or store your full card details. Card or other electronic-payment information is processed by the relevant payment provider.
3. Why do we use your data?
- To process orders, payments, delivery, returns, refunds and customer enquiries;
- To create and manage customer accounts;
- To prevent fraud, keep the shop secure and resolve disputes;
- To comply with tax, accounting, consumer-protection and other legal obligations;
- To improve the shop and measure its performance;
- To send marketing only where permitted by law and, where required, with your consent.
We process personal data where necessary to perform a contract with you, comply with law, pursue legitimate interests that do not override your rights, or on the basis of consent where consent is required.
4. Who receives your data?
We disclose only the data necessary to service providers involved in operating the shop, including LnwShop/LnwX, payment providers, banks, logistics and delivery providers such as KEX, hosting and IT providers, professional advisers and public authorities where legally required. These recipients may act as processors or as independent controllers under their own privacy notices.
5. International transfers
Some technology or service providers may process data outside Thailand. Where applicable, we use providers and safeguards intended to meet the requirements of Thai personal-data law.
6. How long do we keep data?
We retain personal data only for as long as needed for the purposes described above and for any period required by tax, accounting, consumer-protection or other applicable law. Data no longer required will be deleted, anonymised or securely disposed of.
7. Cookies and similar technologies
The website uses cookies and similar technologies required for functions such as the shopping cart, language selection, login, security and checkout. It may also use analytics or marketing technologies if enabled. You can control cookies through the website’s cookie controls, where available, and through your browser settings. Blocking essential cookies may prevent parts of the shop from working.
8. Your rights
Subject to the Thai Personal Data Protection Act and its conditions, you may request access to or a copy of your data, correction, deletion, restriction, objection, data portability, or withdrawal of consent. Withdrawal does not affect processing already lawfully carried out. You may also complain to the Personal Data Protection Committee. To exercise a right, contact info@hornbillshop.com. We may need to verify your identity before responding.
9. Security
We use reasonable organisational and technical measures to protect personal data. No online service can guarantee absolute security.
10. Changes
We may update this notice when our practices or legal requirements change. The current version and update date will be published on this page.