Returns, Exchanges & Refunds

Return period

You may request a return or exchange within 7 days after receiving your order. Please contact us at info@hornbillshop.com before sending any item back. Returns sent without prior contact may not be accepted.

Return conditions

Items must be unworn, unwashed, unused and in their original condition, including all tags and packaging. Please include your order number or other proof of purchase. Items that have been worn, washed, altered, stained or damaged after delivery cannot be returned.

Size exchanges and change of mind

Size exchanges are subject to stock availability. For a size exchange or change of mind, the customer is responsible for the return shipping cost and the cost of shipping the replacement item.

Damaged or incorrect items

If an item arrives damaged, defective or incorrect, contact us within 7 days of delivery and include clear photographs. HORNBILL will cover reasonable return and replacement shipping costs when the problem was caused by us.

Refunds

After we receive and inspect an approved return, we will process the refund within 7 business days. Refunds will be made by bank transfer or, where available, to the original payment method. Original shipping charges are not refundable unless the item was damaged, defective or incorrectly supplied by us.

This policy does not limit any rights that cannot legally be excluded under applicable Thai law.

Contact

Email: info@hornbillshop.com

Telephone: 093-558-1660